Call us on 1300-844-651

Call us on 1300-844-651

Frequently Asked
Questions

There’s never been a better time to go solar!

Everyone has questions when it comes to their solar installation and at Think Renewable, we are more than qualified to answer those questions for you! Here are some of the most common questions we are asked as solar energy providers.

Product

It depends on the system you get. Panels and inverters have their own separate warranties that can start anywhere between 10-15 years for the inverters and 25+ years for the panels from the manufacturer. We also offer a full 10 years for our workmanship warranty.

We have a wide variety of brands to offer from mid to high range, this includes brands like Tesla, Sungrow, Alpha etc.

All you need to do is call our number and we will speak to the manufacturer. We organise a warranty replacement for your system and the installation team will come back to replace this for you. This takes out the middleman (you). 

If you want to be energy independent then yes. If you are looking for a good ROI, then we recommend your bills are over $500 with a working solar system or your bills are around $900+ without a solar system. If they are not this high, we do not recommend getting a battery.

All our systems include remote monitoring that is set up for you free of charge. We set it all up for you and send you your login details once the installation is complete. You can monitor your system from your phone no matter where you are as long as you have home wi-fi.

Yes, if you have a battery with back up protection capability. A normal system without a battery doesn’t have this capability. 

Service

There are many different forms of marketing out there that businesses use.  We use door knocking as one of them as this is the easiest way to qualify if your home is suitable for a solar system or not, this saves time for both parties.

It is dependent on each system and what you need. 6.6kW systems range between $7-$10k, 10kW can range between $9-$11k and for a 10kW + battery it can range between the $15-$20k mark.

Yes, we have our own internal installation team across the country however, we also use qualified and trusted subcontractors all over the country that we have worked with for many years.

Think Renewable is the fastest growing solar company in Australia and although our goal is to stay in business for far longer than just ten years from now, we understand circumstances can change. Therefore, your workmanship warranty will be void however, all product warranties remain, and you will be able to go to the product manufacturer directly.

Our installers are approved individually which is not a common qualification that most companies have. We are also a part of the NETCC as a retailer, please see link below and type in "Think Renewable": https://www.newenergytech.org.au/find-an-approved-seller

We offer a 10-year workmanship warranty. If there’s any cause to your property due to an installation error, we will cover it and rectify it for 10 years post installation. 

You will receive your first response 24hrs after your initial enquiry and regular updates. However, you will always be able to get in touch with us through our landline. We take our customer care very seriously so we will do our best to resolve your case as soon as possible. 

It is dependent on the system you get as well as your bills, most systems will be paid off between 3-7 years.

This power gets sent back to the grid and your retailer will add credit for every kW you send back to them.

If your system has a fault or becomes non operational we will endeavour to rectify the issue if it falls under the relevant warranties. During the time your system isn’t functioning we will not compensate you for the loss of generation.

See Why Our Clients Are Loving Think Renewable

We have 1000s of customers saving $1000’s annually on their energy bills across Australia. With our knowledgeable sales team, friendly customer service staff and SAA Electricians we have you covered from start to finish!

Think Savings,

Think Renewable

Click on the button below to connect with the team that will bring you savings and efficiency while taking the stress out of your solar energy conversion.

Think Savings,

Think Renewable

Click on the button below to connect with the team that will bring you savings and efficiency while taking the stress out of your solar energy conversion.